1. How do I book a holiday package?
All bookings are made manually via phone or email. We’ll design a custom itinerary based on your preferences and confirm via written communication.
2. Why book with Travel Stories With Us?
We offer personal service, authentic travel experiences, and ongoing support before, during, and after your trip.
3. Are flights refundable if I cancel?
No, flights are booked on non-refundable fare classes, as per airline policy. You may receive credit depending on the airline’s discretion.
4. What if I need to cancel my package?
Contact us ASAP. Cancellations 15+ days in advance may receive partial refunds. Within 14 days, packages are non-refundable.
5. Will I get a refund for other travel services?
Refunds depend on third-party policies. We deduct non-refundable charges like deposits and fees before refunding.
6. How do I get a refund?
Refunds are processed within 7–10 business days after approval. Any airline credit is passed on to you per airline terms.
7. What happens if the airline cancels or changes my flight?
We help coordinate with the airline to secure a refund, rebooking, or credit based on their cancellation policy.
8. Do I need travel insurance?
Yes, we strongly recommend comprehensive travel insurance for medical, baggage, and trip interruption coverage.
9. How much do I need to pay upfront?
Usually a 50% deposit is required at booking. The remaining balance must be paid at least 7 days before departure.
10. Can you help if there’s an emergency while I’m traveling?
Yes! We’ll assist with rebooking or resolving issues with third-party providers in case of travel disruption.
11. What if I want to change my travel date?
Let us know ASAP. Date changes are subject to availability and may incur fees from airlines or hotels.
12. Can children travel with you?
Yes. Children are welcome, but travelers under 18 must be accompanied by an adult.
13. What documents do I need to travel?
You are responsible for valid passports, visas, and any required travel insurance or medical certificates.