FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
All bookings are made manually via phone or email. We’ll design a custom itinerary based on your preferences and confirm via written communication.
We offer personal service, authentic travel experiences, and ongoing support before, during, and after your trip.
It depends on your ticket type and airline:
Refundable tickets: Can be canceled for a full or partial refund (may have fees).
Non-refundable tickets: Usually not refundable, but may get travel credit (check airline policy).
24-hour rule: Many airlines allow free cancellation within 24 hours of booking if departure is >7 days away.
Airline cancellations: If your flight is canceled/delayed significantly, you’re entitled to a refund.
Travel insurance: Recommended for unexpected cancellations.
Always check your airline’s specific policy before booking.
Contact us ASAP. Cancellations 15+ days in advance may receive partial refunds. Within 14 days, packages are non-refundable.
Refunds depend on third-party policies. We deduct non-refundable charges like deposits and fees before refunding.
Refunds are processed within 7–10 business days after approval. Any airline credit is passed on to you per airline terms.
We help coordinate with the airline to secure a refund, rebooking, or credit based on their cancellation policy.
Yes, we strongly recommend comprehensive travel insurance for medical, baggage, and trip interruption coverage.
Usually a 50% deposit is required at booking. The remaining balance must be paid at least 7 days before departure.
Yes! We’ll assist with rebooking or resolving issues with third-party providers in case of travel disruption.
Let us know ASAP. Date changes are subject to availability and may incur fees from airlines or hotels.
Yes. Children are welcome, but travelers under 18 must be accompanied by an adult.
You are responsible for valid passports, visas, and any required travel insurance or medical certificates.